Refund policy

At WovenArt, we want you to be satisfied with your purchase. Please review our return policy carefully before placing an order.

You may return your item within 30 days of delivery for a refund, provided that:

We reserve the right to refuse returns or issue partial refunds if the product has been used, damaged, or is not returned in its original condition.

Your purchase includes a code for digital credits, which can be used to unlock guided designs in the WovenArt web app.

Because your order includes both a physical product and digital content:

Once the code has been claimed, the digital portion of the order is considered used
After activation, the order is no longer eligible for a full return

We reserve the right to:

If your item arrives damaged or defective, please contact us within 7 days of delivery at: contact@wovenart.store.

We will arrange a replacement or refund where applicable.

To initiate a return, please contact us at: contact@wovenart.store.

Please include your order number and reason for return.
Return shipping costs may be the responsibility of the customer unless the item is defective.

We may refuse returns in the following cases:

By placing an order with WovenArt, you acknowledge and agree to this Return Policy.

If you have any questions, feel free to contact us at: contact@wovenart.store.

Your cart is empty